Privacy Policy

This Privacy Policy has been prepared by ContAdGO OÜ. It explains how personal data is collected, used, and protected for individuals and businesses using the DmAgent platform. ContAdGO OÜ · Viru väljak 2, 3. korrus, Tallinn 10111 · Harju maakond, Kesklinna linnaosa, Estonia

We may collect the following personal data: • Identity information: Name, surname, email address, phone number • Account information: Username, encrypted authentication credentials • Payment information: Billing address, payment method (we do not store full card numbers) • Usage data: In-platform behavior, session data, IP address, browser type • Business data: Instagram/WhatsApp/website account details, customer messages

We use the data we collect for the following purposes: • Providing and maintaining the Service • Account creation and authentication • Subscription and payment management • Technical support and customer service • Platform security and fraud prevention • Legal compliance • Service improvement (using anonymized and aggregated data)

When processing your personal data, we rely on the following legal bases: • Performance of contract: Data necessary to fulfill the subscription agreement • Legitimate interests: Platform security and service quality improvement • Consent: Marketing communications • Legal obligation: Tax and accounting records

We do not sell your personal data. We may share your data only in the following circumstances: • Service providers: Payment processors, cloud infrastructure providers, analytics tools • Legal requirement: Court order or competent authority request • Business transfer: In the event of a company merger or acquisition

If our Company transfers data outside the EEA, such transfers are carried out under standard contractual clauses approved by the European Commission or other appropriate safeguards.

We retain your personal data for the following periods: • Account data: 30 days after account deletion • Payment and invoice records: 7 years as required by law • Security logs: 12 months • Customer support communications: 3 years

Under GDPR, you have the following rights: • Access: Request access to personal data held about you • Rectification: Request correction of inaccurate or incomplete data • Erasure: Request deletion of your data under certain conditions • Restriction: Request restriction of data processing • Data portability: Receive your data in a structured, machine-readable format • Objection: Object to processing based on legitimate interests

We implement industry-standard security measures: TLS encryption in transit, AES-256 encryption at rest, access controls, and regular security assessments.

The platform uses cookies for functionality and analytics purposes. Please review our Cookie Policy for more information.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through an in-platform notification.

ContAdGO OÜ Viru väljak 2, 3. korrus, Tallinn 10111 Harju maakond, Kesklinna linnaosa, Estonia